It has come to our attention that our email accounts have been hit by massive spam attacks late last year. The spam emails objectives were to fill our inbox to hide important messages such as yours into coming to our attention.
This is one of many that is used by hackers to interfere with electronic communications.
Although we have taken necessary procedures since then to deal with spam/junk mail, please understand that there is no 100% fool-proof way to deal with such spam attacks. Therefore, we still may be missing emails from time to time.
For those we were not able to contact, we sincerely apologize for missing your emails and your positive comments.
Thank you very much.